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Delta Air Lines and Incheon International Airport Corporation (IIAC) are partnering to create a leading hub in Northeast Asia.
The partnership agreement allows the two parties to exchange information regarding the design of Terminal 2 at the Incheon International Airport (ICN), collaborate on initiatives enhancing customer experience and operational performance, explore deployment of new technologies and jointly market and promote the ICN hub.
Following this week’s Memorandum of Understanding, Delta will share best practices from its U.S. and partner hubs. IIAC officials will also join Delta for workshops and specialized rotations held in Atlanta, home to Delta’s headquarters. Meanwhile, IIAC will support Delta’s customer experience benchmarking initiative at Incheon Airport.
Both parties will pursue joint marketing opportunities to promote the exceptional transfer experience and amenities at Incheon Airport through social media, engagement events, and other communication channels.
“This is our first partnership agreement with a foreign airline,” said Kwang Soo Lee, IIAC’s Executive Vice President. “This is a partnership for the future. Working together with Delta, a leading global airline, we can achieve our mutual goal to develop a world-class hub airport.”