Stricter Passenger Protection Policies for Foreign Carriers in Taiwan



The Civil Aeronautics Administration (CAA) said on Thursday that passengers traveling on foreign airlines operating in Taiwan will have their rights better protected under an amendment to existing regulations, which will take effect by the end of the year.

The new rule stipulates that those airlines should establish a standard mechanism to handle delays and cancellations of scheduled flights, according to the CAA.

Mandarin Chinese language phone services that charge local rates and transaction platforms using traditional Chinese characters will also become mandatory under the new policy, it said.

In addition, all foreign carriers will be required to provide information to the CAA about air ticket restrictions, as well as luggage and cancellation policies.

The move is aimed at safeguarding consumers’ rights following numerous disputes between passengers and foreign budget airlines, the CAA said.

CAA data shows that 60 foreign carriers (including Chinese airlines) operate in Taiwan, including 18 budget airlines.