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Ryanair welcomed SITA’s independent baggage report which confirmed Ryanair’s outstanding baggage performance, mishandling far fewer bags than any other airline.
The 2015 SITA Baggage Report showed a worldwide average of 6.5 mishandled bags per 1,000 customers, while in Europe, the average figure was even higher at 7.8 mishandled bags per 1,000.
Other European airlines 14 times more likely to mishandle bags
However, Ryanair mishandled less than 0.55 bags per 1,000 customers last year and has called on all European airlines to publish their service statistics in the interest of consumers.
Ryanair’s Robin Kiely said:
“Ryanair continues to offer the lowest fares in Europe and customers can look forward to further improvements under our “Always Getting Better” programme including more new routes, new digital features, new cabin interiors and even more low fares.
The 2015 SITA Baggage Report confirms Ryanair is the industry leader when it comes to ensuring our customers’ bags arrive with them, with less than 0.55 mishandled bags per 1,000 customers in 2015, compared to a worldwide industry average of 6.5 bags per 1,000 customers and a European average of 7.8 bags per 1,000 customers.
We are calling on all other European airlines to be honest and transparent with their customers and publish their statistics in the interest of consumers, who deserve to know how each airline is really performing.”